Privacy Policy
Privacy Statement
This privacy statement applies to data processing by pgb-Europe – company name: pgb-Europe NV – with its registered office at Gontrode Heirweg 318, 9090 Merelbeke-Melle, Belgium, registered in the Crossroads Bank for Enterprises under number 0425.888.396, and to each of its affiliated companies that use the data or information collected through the following address: URL (https://www.pgb-europe.com) and any possible subdomains of this Website.
If you use this Website as a visitor, decide to subscribe or register, or choose to provide data on this Website, you agree to the use of those data in accordance with this Privacy Statement. Note that this Website may contain links to other websites that are not necessarily covered by this Privacy Statement, and for which pgb-Europe therefore accepts no responsibility or liability.
pgb-Europe nevertheless reserves the right to amend this Privacy Statement at any time and without prior notice, in order to comply with changing statutory obligations and/or to improve its service to you. You are therefore advised to consult the Website regularly.
Collection of data
pgb-Europe collects personally identifiable data through its Website, including the contact details provided by visitors of the Website – whether or not registered – in connection with an order, a request for information or registration itself. By doing so, the visitor gives pgb-Europe their unambiguous and unrestricted consent to use these Personal Data under the conditions and for the purposes described in this Privacy Statement.
The visitor may withdraw this consent at any time, and such withdrawal will only take effect for the future.
It is, of course, also possible to visit the Website without providing any data or registering. The visitor must, however, agree to this Privacy Statement when registering or when voluntarily subscribing to the ‘Newsletter’, which can be found on the Website under ‘Subscribe to Newsletter’.
pgb-Europe does not retain collected data longer than is legally permitted and, in any event, not longer than necessary for the purposes set out below.
Customer data are retained for up to ten years after the last order, except for newsletter subscriptions, which are kept until the customer unsubscribes from the mailing list.
Use of personal data
The data left by the visitor in connection with the use of the Website (as described above) will be processed in accordance with the Belgian Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data (the ‘Privacy Act’), as amended by the Belgian Acts of 11 December 1998 and 13 June 2005 concerning electronic communications, as well as Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data.
pgb-Europe acts as the controller for the processing of personal data and processes this information for the following purposes: visitor administration in the context of performing an agreement or on the basis of the data subject’s consent (for example, confirmation emails concerning login details, the processing of orders and requests for information, the practical organisation of competitions or promotional campaigns); direct marketing, including sending newsletters and offers that could be of added value to the visitor; improving the content and quality of the Website and adapting it better to the interests, needs and wishes of its visitors, in the context of the legitimate interests of the controller or a third party, or with the data subject’s consent; and keeping personal data accurate, complete and up to date as required by law.
pgb-Europe ensures that its marketing activities comply with applicable legislation and will obtain the necessary freely given consent before sending visitors emails or other electronic communications containing information about pgb-Europe or any of its partners. A visitor may at any time request that such information no longer be sent.
Every visitor has the right, free of charge, to obtain information about, access to, alteration, rectification, portability, restriction and erasure of their data. A visitor may also object, free of charge and on simple request, to the processing of their data for direct marketing purposes.
If a customer wishes to exercise any of these rights, they must contact pgb-Europe using the contact details above or below and provide a copy of their identity card. Requests are normally processed free of charge unless they are manifestly unfounded or excessive.
pgb-Europe adopts all reasonable measures to guarantee the confidentiality of the personal data provided by visitors. However, each visitor acknowledges that the transmission of personal data via the internet is never without risk. The visitor therefore acknowledges that any direct or indirect damage they may suffer as a result of illegal or unlawful use of their personal data by unauthorised third parties can never be attributed to pgb-Europe, nor can pgb-Europe be held liable for it.
Transfer of data to third parties
Although pgb-Europe may transfer personal data to service providers that process such data on its behalf, pgb-Europe will not share data with third parties for secondary or unrelated purposes unless stated otherwise when these data are collected. The employees of pgb-Europe and the third parties engaged by pgb-Europe are obliged to respect the confidentiality of the data on the Website.
Where appropriate or required, personal data may be provided and will be provided by pgb-Europe to law enforcement, regulatory or other public authorities, or to third parties, where this is necessary or desirable in order to comply with statutory or regulatory obligations or for the purposes described above.
Possibility to lodge a complaint
Without prejudice to any available administrative appeal or judicial remedy, the data subject has the right to lodge a complaint with a supervisory authority.
This is the Belgian Data Protection Authority (Rue de la Presse/Drukpersstraat 35, 1000 BRUSSELS, www.dataprotectionauthority.be).
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SUMMARY OF THE POLICY
Personal data are collected for the following purposes and using the following services:
Analytics
– Google Analytics, Hotjar Form Analysis & Conversion Funnels and DeepDive Logging Personal data: cookie; usage data
Infrastructure monitoring
– New Relic
Personal data: various types of data as specified in the privacy policy of the service
Contact with the User
– Contact form
Personal data: surname; email address; company name; postal code; first name; field of activity
– Telephone contact
Personal data: telephone number
– Mailing list or newsletter
Personal data: surname; address; occupation; email address; gender; country; company name; postal code; city; telephone number; first name; website
Managing contacts and sending messages
– Mailchimp
Personal data: surname; address; email address; gender; country; company name; telephone number; first name
– HubSpot Email
Personal data: email address; usage data
Transfer of personal data outside the EU
– Transfer of personal data abroad on the basis of standard contractual clauses
Personal data: various types of data
Heatmaps and session recording
– Hotjar Heat Maps & Recordings
Personal data: cookie; usage data; various types of data as specified in the privacy policy of the service
Interaction with online survey platforms
– Hotjar Poll & Survey widgets
Personal data: cookie; usage data; various types of data
Location-based interactions
– Non-continuous geolocation
Personal data: geographic location
Registration and verification
– Direct registration
Personal data: surname; VAT number; email address; invoice address; username; house number; country; company name; postal code; city; language; telephone number; first name
Remarketing and behavioural advertising
– Remarketing with Google Analytics
Personal data: cookie; usage data
Tag management
– Google Tag Manager
Personal data: cookie; usage data
Display of content from external platforms
– YouTube video widget and Google Maps widget
Personal data: cookie; usage data
Further information on personal data
Online sale of products and services
The Personal Data collected are used to provide the User with services or to sell products, including payment and delivery.
The Personal Data collected for payment processing may include the credit card, the bank account used for the transfer or another means of payment. The type of data collected by this App. depends on the payment system used.
Personal data collected from sources other than the User
The Owner of this App. may lawfully have collected personal data concerning Users without their knowledge by re-using or obtaining them from third parties on the grounds set out in the article on the legal basis for processing.
If the Owner has collected personal data in this way, Users can find specific information about the source in the relevant sections of this document or by contacting the Owner.
Contact information
[email protected]